Lufthansa offers a 24-hour risk-free cancellation policy for bookings made directly through its website, mobile app, customer service, or ticket offices. This policy allows passengers to cancel a booking within 24 hours of purchase and receive a full refund if the flight is scheduled to depart at least seven days later. It applies to all fare types, including non-refundable tickets. Refunds are issued to the original payment method, typically within seven business days for credit cards and up to twenty days for other payment types. The policy does not apply to bookings made through third-party agencies, group reservations, or award tickets booked using miles. To cancel under the 24-hour rule, passengers should log into the “My Bookings” section of Lufthansa’s website or app or contact customer service. After 24 hours, cancellation terms depend on fare conditions. Refundable fares can be canceled without penalty, while non-refundable fares may incur cancellation fees or offer only travel credit. If Lufthansa cancels the flight or makes a significant schedule change, passengers are entitled to a full refund regardless of fare type. Some customers have reported delays or partial refunds, even when cancellations were made within 24 hours. In such cases, documentation of the booking and cancellation should be retained, and affected passengers may contact Lufthansa or file a complaint with the U.S. Department of Transportation. Lufthansa also permits flight changes within 24 hours of booking without penalty, provided the original conditions are met. The policy is intended to provide flexibility and assurance for travelers booking in advance.