Aeromexico offers refunds based on ticket type and specific conditions. Refundable tickets can be canceled for a full refund before departure, provided passengers follow the airline’s policies. Fully refundable fares usually include Flexible Classic, Flexible AM Plus, Flexible Premier, and Premier One. These tickets allow travelers to cancel without penalty and receive the refund to the original form of payment. Non-refundable tickets do not qualify for a refund unless specific circumstances apply, such as flight cancellation by the airline or significant schedule changes. If Aeromexico cancels a flight or makes a major schedule adjustment, passengers with any ticket type may request a full refund or accept rebooking on another flight. Refunds are also granted if government restrictions or extraordinary situations prevent travel. In some cases, documented emergencies such as serious illness or death of an immediate family member may qualify for an exception, allowing refund requests even on non-refundable fares. Aeromexico permits a full refund on all ticket types if the cancellation occurs within twenty-four hours of booking and the reservation was made at least seven days before departure. This policy applies to bookings made directly with the airline through official channels. To request a refund, passengers should visit the Manage My Booking section on the Aeromexico website or mobile app, where they can submit their cancellation and refund request online. Alternatively, passengers may contact Aeromexico customer service or visit a ticketing office to process the request. For tickets booked through travel agencies or third-party websites, refund requests must usually be directed to the original point of purchase. Refund processing times depend on the method of payment. Credit card refunds are typically completed within seven to ten business days, while refunds for cash or check payments may take up to twenty business days. Refunds for unused taxes on non-refundable tickets may be requested if the flight segment is not flown. Aeromexico may issue travel vouchers or credits instead of cash refunds for certain non-refundable tickets, depending on the circumstances. Passengers should review the fare conditions carefully at the time of booking to understand refund eligibility. In cases of denied refunds, travelers may consider contacting their credit card issuer to dispute the charge, especially if the refund is linked to airline-initiated cancellations or disruptions. Maintaining records of all correspondence, receipts, and supporting documents is important when submitting a refund request or following up on a pending case. Using official Aeromexico channels ensures that refund requests are handled securely and in accordance with the airline’s policies. To avoid confusion, passengers are encouraged to verify refund terms when purchasing tickets and to act promptly within refund eligibility windows. Aeromexico refund policies are designed to balance passenger flexibility with fare conditions, making it important for travelers to choose ticket types that suit their needs. By understanding these policies and following the correct procedures, passengers can ensure that refund requests are processed as efficiently as possible.