Royal Jordanian does provide refunds, but the eligibility depends on the type of ticket purchased, the timing of the cancellation, and the circumstances of the flight. If you cancel a booking within 24 hours of purchase and the departure is at least seven days away, you are entitled to a full refund without penalty. Refundable tickets generally allow passengers to cancel and receive a refund, although cancellation fees outlined in the fare rules may apply. Non-refundable tickets typically do not qualify for a full refund, but passengers may receive a refund of unused government taxes and fees. If your ticket has been partially used, Royal Jordanian may refund the difference between the full fare paid and the applicable fare for the portion of the journey completed, after deducting any applicable charges. If the airline cancels or significantly changes your flight without offering a suitable alternative, you are entitled to a full refund including taxes and surcharges, regardless of the ticket type. Refund requests must usually be submitted within 12 months of ticket issuance. Passengers can request refunds online through the Royal Jordanian website by accessing the Manage Booking section, by contacting customer service via phone, by emailing ibesupport@rj.com for online bookings or rjcc.sales@rj.com for call center bookings, or by visiting a Royal Jordanian office in person. Refunds are generally processed to the original form of payment within seven business days, although the timeline can vary. In the case of lost paper tickets, passengers can request a refund by submitting an indemnity form, though an administrative fee may apply. Royal Jordanian may also offer partial refunds for unused segments if a ticket is only partially flown. For tickets purchased through travel agencies, refund requests must be made through the agency. Passengers are encouraged to review the fare conditions of their ticket to understand the specific rules that apply to their refund eligibility. If a refund is delayed or not processed as expected, passengers may escalate the matter through formal complaints or payment dispute channels.