How do I contact Aeromexico customer service? Aeromexico offers several ways for passengers to contact its support team. Passengers can call Aeromexico customer service through official phone numbers based on location. In the United States and Canada, the number is 1-877-827-8493. In Mexico, passengers can call +1-877-827-8493 or +1-877-827-8493. For other countries, local numbers are available on the Aeromexico website. Phone support is available for booking changes, cancellations, refunds, baggage issues, and general inquiries. Wait times may vary depending on call volume and time of day.
Aeromexico also provides live chat support through its website and mobile app. The live chat connects passengers to a virtual assistant first, and when needed, to a human agent. This option is useful for booking issues, flight changes, baggage concerns, and loyalty program inquiries. WhatsApp support is available at +1-877-827-8493. Passengers can send messages through WhatsApp and interact with the virtual assistant or request a human agent. This method is useful for travelers who prefer text communication.
Passengers can also contact Aeromexico through email. Common email addresses include for general inquiries, for complaints, for baggage issues, and for loyalty program support. Email response times vary but generally take between 24 and 72 hours depending on the volume of requests. Social media is another option for contacting Aeromexico. Passengers can send direct messages on platforms such as Facebook and X. Many travelers report receiving faster responses through social media compared to email.
Passengers needing in-person assistance can visit Aeromexico service counters at the airport. Airport staff assist with check-in, ticket changes, flight disruptions, baggage claims, and other urgent matters. Club Premier members have access to priority service through dedicated phone lines and faster support channels. This helps frequent flyers receive quicker assistance for their travel needs.
In summary, passengers can contact Aeromexico customer service by phone, live chat, WhatsApp, email, social media, or in-person at airport counters. Each method offers different levels of convenience and response times. Phone calls and live chat are best for urgent matters. WhatsApp and social media provide convenient alternatives for text-based communication. Email is useful for non-urgent matters that require documentation. Airport counters are best for immediate assistance while traveling. Passengers should have booking details ready when contacting customer service to help resolve issues efficiently.