Can I get a refund on Aeromexico tickets? Aeromexico offers refunds under specific conditions depending on the fare type, ticket rules, and reason for cancellation. Passengers who book refundable fares can cancel their booking and request a full refund without penalty. These tickets are more flexible and are usually priced higher, but they provide peace of mind for travelers with uncertain plans. Refund requests for refundable tickets can be made through the Aeromexico website under the “Manage Your Trip” section, through customer service, or at airport counters. Refunds are typically processed to the original form of payment within a few business days, though timing may vary depending on the payment method and financial institution.

For non-refundable tickets, Aeromexico generally does not provide cash refunds unless certain conditions apply. If Aeromexico cancels the flight, makes significant schedule changes, or there are extraordinary circumstances such as medical emergencies or the death of a passenger or immediate family member, passengers may be entitled to a full refund. In such cases, supporting documents are usually required to process the refund. Otherwise, if a passenger voluntarily cancels a non-refundable ticket, Aeromexico may offer an electronic voucher or travel credit instead of a cash refund. This credit can be used for future flights with Aeromexico and is typically valid for a set period from the date of issue.

Aeromexico also allows passengers to request a refund within 24 hours of booking, as long as the reservation was made at least seven days before the flight’s departure. This policy applies to all ticket types, including non-refundable fares. The 24-hour flexible booking policy gives passengers a window to review and change their travel plans without incurring penalties. Refund requests within this period can be submitted through the airline’s website, mobile app, or by contacting customer service directly.

Basic fare tickets or promotional fares come with stricter refund rules. These tickets are usually non-refundable, and cancellations do not qualify for a cash refund or travel credit unless covered by specific exceptions outlined in the fare conditions. Passengers are encouraged to review the terms and conditions of their ticket before making changes or cancellations to understand refund eligibility.

If Aeromexico cancels a flight due to operational reasons such as weather disruptions, mechanical issues, or regulatory changes, affected passengers have the right to request a full refund if they choose not to accept alternative travel options offered by the airline. In such scenarios, refunds are processed without penalties, and passengers may also receive compensation depending on the circumstances and applicable regulations.

To request a refund, passengers can complete the refund form available on the Aeromexico website. It is important to provide accurate booking information and any required documentation to avoid delays in processing. Refund status can be tracked through the same portal. In summary, passengers may get a refund on Aeromexico tickets depending on the fare type, timing of the cancellation, and reason for the request. Understanding the ticket’s fare conditions and contacting Aeromexico through official channels ensures a smooth refund process.