You can get a refund on Aeromexico tickets in some cases. It depends on the type of ticket you bought and the reason for the refund request. If you bought a refundable ticket, you can cancel your flight before departure and ask for a full refund. Refundable tickets usually cost more, but they give you the option to get your money back if your plans change. These tickets can be canceled online through the Aeromexico website, mobile app, by calling customer service, or by visiting a ticket office. The refund will go back to your original form of payment. If you paid with a credit card, it may take about seven to ten business days to see the refund. If you paid with cash or check, it could take up to twenty business days.

If you bought a non-refundable ticket, getting a refund is not easy. Non-refundable tickets are cheaper, but they do not allow refunds if you cancel the flight. However, there are some exceptions. If Aeromexico cancels your flight, makes a big schedule change, or delays your flight for a long time, you can ask for a refund. Also, if you have a serious emergency, like a medical issue or the death of an immediate family member, you may be able to request a refund. In these cases, you will need to provide documents to support your request, such as a medical letter or death certificate.

Another way to get a refund on non-refundable tickets is if you cancel within twenty-four hours of booking and your flight is at least seven days away. This rule applies to all tickets, even the non-refundable ones. You can cancel during this period for a full refund without paying a fee. You must have booked your ticket directly with Aeromexico for this to apply. This is a good option if you change your mind shortly after booking.

For non-refundable tickets, if you do not qualify for a refund, you may still be able to get a travel credit. Aeromexico sometimes offers travel vouchers that you can use for a future flight. This is not the same as getting your money back, but it gives you a chance to use the value of your ticket later. The airline will tell you if this option is available when you cancel.

To request a refund, go to the Aeromexico website and use the manage booking tool, call customer service, or visit a ticket office. If you booked through a travel agent or another website, you may need to contact them to process your refund. Always keep records of your booking and any emails or receipts, as these can help with your refund request. It is a good idea to read the ticket rules before you book so you know what to expect if you need to cancel. This helps avoid surprises if your plans change later.